Long Island drug treatment privacy

Privacy statement coverage

This notice explains how this independent guide to Long Island drug treatment centers collects, uses, and shares information when you browse the site or call the free helpline, and it applies to every visitor and caller. We are an information service, not a treatment provider. Nothing here describes medical care, because we do not diagnose or treat anyone.

In brief: we gather only what you choose to share, we use it to answer your question, and we pass it to a licensed provider only when you request a connection. Read the full notice, or call and ask us to go over it with you.

What information we collect from you

We collect only the details you volunteer, which usually means a name and a phone number, plus optional insurance and situation details if you want a more useful answer. You decide how much to share on any call or form.

Callers who share insurance details get matched with providers listed for that coverage on Long Island because the advisors work from what you tell them, not from assumptions. Optional situation details, such as which substance is involved or whether someone has tried treatment before, help narrow the options. You can decline any question and still get general information. We do not ask for Social Security numbers, and we do not require an email address.

Why we collect it and how it is used

We use your details to answer your question, which may mean explaining level-of-care options or checking which of the 83 SAMHSA-listed facilities in the area fit what you described. That is the whole purpose.

When someone describes heavy drinking or daily opioid use, advisors flag that medical supervision may matter during withdrawal so the conversation covers safety rather than just bed availability. Information is not used for marketing lists, and we do not profile callers for advertising. If you ask about payment, we may reference coverage categories such as Medicaid, Medicare, or private insurance to frame the options accurately.

Your details reach a licensed treatment provider only when you request a connection, and only the information needed for that connection. Before anything goes out, the advisor reads back what will be shared.

Anyone who requests a connection with a Long Island program will have their name and phone number sent to that provider so their staff can call back. The provider then handles your details under its own privacy rules, which we do not control, so ask how they protect records. If you would rather reach a provider on your own, we will give you the number instead and share nothing. Using the helpline is free and confidential, with no strings attached regarding treatment.

Call recording and how long kept

Some helpline calls are recorded to check quality and train staff, and a message plays when the call begins so you hear about it before you talk. If you prefer, tell the advisor to turn off recording, and the conversation keeps going.

Recordings and call notes are kept only as long as needed to review quality and resolve follow-up questions and are then deleted on a routine schedule. We do not keep health information longer than that purpose requires. If you want to know what is on file for you, contact us and we will tell you what exists and remove what we can.

No sale of health information

Health information is never sold by us, and caller details are never traded with advertisers or data brokers. Names, phone numbers, insurance information, and whatever you describe about your circumstances all fall under that rule.

Anyone who contacts this guide to Long Island drug treatment centers may ask what is stored and request deletion whenever they wish by using the contact details posted on the site. We will tell you what we hold and explain any limits, such as records kept separately by a provider. In a medical emergency, call 911. For crisis help, call or text 988. For treatment referrals, SAMHSA's National Helpline is 1-800-662-4357.

This notice may be updated as the service changes, and the current version always appears on this page. If a change affects how we share information, we will say so here before it takes effect, and you can call the helpline to ask questions about any part of it.